Platform Administrator

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise. The ICC Academy is ICC's educational arm and supports our mission by providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in more than 100 countries and our qualifications are recognised and accredited globally.

We are currently recruiting a Platform Administrator to maintain and support ICC Academy’s applications. You will work with the organisation’s most critical systems, services, and data and develop a deep understanding for organisational processes, rules and corresponding data flows and system impacts.

• Act as the primary point of contact for assigned platforms. Collaborate with internal teams and vendors to propose comprehensive technical solutions.
• Ensure vendors meet contractual obligations for successful project delivery.
• Configure and administer the LMS platform to meet model requirements, and manage integrations with other related platforms (e-commerce, proctoring, certification, etc.).
• Provide application support, liaising with users and application vendors to resolve incidents and restore service.
• Analyse, investigate, programme, test, and maintain IT applications using SQL scripts or other software tools.
• Ensure proper and timely documentation, notification, escalation, tracking, and follow-up of incidents and requests.
• Determine and oversee timeframes for major IT projects, including system updates, upgrades, migrations, and outages.

Do not hesitate to apply if you:

• Hold a diploma or bachelor’s degree in computer science, computer engineering, information technology or a related discipline.
• Have at least two years of comprehensive software development experience, including implementation and support.
• Have in-depth knowledge of SQL database (MySQL & MS SQL), dot NET, PHP, MVC/Web services, REST API, Ajax, JQuery and JavaScript framework.
• Are hands-on and highly motivated with a desire to continually enhance technical skills.
• Demonstrate excellent technical skills, attention to detail, and the ability to adhere to deadlines.
• Are a team player with great interpersonal skills, innovative and results oriented.
• Are an organised self-starter with the ability to work autonomously.
• Familiarity with data analytics solutions, Microsoft technologies, Business Intelligence is an advantage.

Estimated start date: As soon as possible

Department: Global Partnerships and Development

Location: ICC Academy, Singapore

Contract type and duration: Permanent contract, full time.

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.