IT Governance and Projects Officer

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

We are recruiting an Officer to join our IT Governance and Projects unit dealing with digital services lifecycle excellence

Main Responsibilities:

·       Governance, Referential and ISD standards

• Contribute to the implementation of ICC’s IT governance framework, to enhance management and monitoring of IT investments and initiatives in line with ICC’s strategic objectives.
• Support maintenance  of ICC’s information system baseline.
• Strengthen enforcement of defined IT standards to ensure the quality, security, compliance and efficiency of IT systems and processes.

·       Portfolio and Project Management

• Contribute to the coordination of ICC’s ISD teams to ensure smooth and efficient management of operational activities and the project portfolio.
• Oversee progress of ongoing projects and activities, ensuring regular communication with the Head of IT governance.

·       Innovation and continuous improvement

• Identify innovation initiatives to improve existing services, processes and systems.

List of duties

·       Governance, Referential and ISD standards

• Maintain established governance frameworks, activity monitoring and reporting procedures among IT teams.
• Oversee and contribute to the maintenance of ICC’s information system repository.
• Oversee and contribute to the maintenance of the processes supporting ICC's digital services.
• Oversee and contribute and oversee into maintenance maintaining the architectural blocks of the technologies supporting ICC's digital services.
• Help identify opportunities and risks related to ICC's application architecture.
• Oversee the reference and maintenance of ISD continuous monitoring associated with ICC's digital services.
• Oversee internal and external stakeholder developments that impact ICC's digital services.
• Manage IT vendors, and oversee the procurement and renewal of digital services.
• Oversee and contribute to the ISD budget management.

·       Portfolio and Project Management

• Oversee digital project portfolios, directly associated with ICC’s IT Department and business  units.
• Assist the IT Department during digital projects, regardless of the IT Department's role on the projects.
• Help apply best practices for project portfolios and ICC projects.
• Monitor assigned projects in terms of planning, resources and budget.

·       Innovation and continuous improvement

• Identify opportunities for innovation in areas related to the position, primarily around governance and project management.
• Participate in relevant brainstorming sessions.

What we offer

• A dynamic, collaborative and caring work environment in an international setting
• Opportunities to continually learn
• The chance to make a meaningful impact
• Partial work from home opportunities

Do not hesitate to apply if you have:

• Good IT knowledge of the major digital asset families, from infrastructure to architecture.
• Good IT knowledge of digital tools, starting with office tools, then ticket management tools (all types), and finally project management tools (including portfolio).
• An understanding of ICC business application areas.
• An understanding of modelling methods similar to BPMN.
• An understanding of information systems security principles.
• Writing skills to help formulate, create and maintain maps, processes and architecture documents.
• Knowledge of project management processes and methods (planning, budget, resources, indicators).
• A Rigorous and autonomous approach to managing daily tasks.
• Soft skills: listening skills, dialogue to facilitate collaboration among IT department members. Ability to manage service providers.
• The ability to be attentive to users, availability, flexibility and adaptability.
• The ability to synthesize and analyse.
• The ability to work in English and French

• Estimated start date: January 2026
• Department:  Information System
• Location: ICC International Headquarters, Paris
• Contract type and duration: Permanent contract (CDI), full time.