Data Analyst

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

ICC Dispute Resolution Services (DRS) is hiring a Data Analyst to maintain DRS business-as-usual data activities as well as supporting data-related operational transformation.  

Key Responsibilities

Applicants must be able to master a complex ecosystem, connect data from multiple sources, and support operational transformation as part of an ongoing transition from legacy tools to ICC DRS’ new case management platform launched in April 2025. This includes understanding business needs, identifying continuous improvement opportunities, and supporting the delivery of enhanced DRS data outputs.

• Data Integration & Reporting: Monitor DRS data from various sources to deliver clear, accurate data extracts, reports, dashboards, and presentations. Enhance existing and create new outputs according to DRS business needs for DRS Office of the Secretary General case management teams, Operational support, Documentation & Research Centre, DRS Regional Directors (…)
• Financial Data Reporting: Coordinate with the DRS Financial Administration Hub and Finance team on reporting needs, maintain and enhance financial reports and ensure alignment between operational and financial data.
• Support Business Intelligence: Enhance DRS service / performance monitoring for DRS departments (case management, operations, marketing, etc.).
• Support Digital Transformation: Contribute to projects under the digital program by ensuring reporting continuity and relevance from various platforms (ICA Base, ICC Case Connect, 360X, SAP, and Power BI), performing data mapping and defining data requirements
• User Support & Training: Create documentation and provide hands-on support to staff adapting to new data-related tools and processes.
• Project Participation: Assist with any data queries, meeting participation, documentary preparation, testing, and follow-up tasks related to transformation / data management initiatives.

• University degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Relevant professional experience in data analytics and mastery of Power BI
• Knowledge of statistics and experience using statistical packages for analysing datasets
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Familiarity with varied query languages (SQL, Power Query, Dax etc) and ability to rely on varied data sources (SharePoint, SAP by Design etc)
• Familiarity with project management principles and demonstrated ability to participate in projects
• Business acumen, prior experience in arbitration, ADR and/or legal training field considered an advantage 
• Good organizational, interpersonal skills
• Ability to work on several projects simultaneously
• Full ability to operate in an autonomous manner and to be proactive
• Full ability to meet reporting obligations, communicate well as part of a team and adopt a transparent, coordinated approach to tasks and projects
• Orientation to detail, ability to explain large amounts of information in a simple, organized manner
• Perfect fluency in English & French, other languages are a plus

Terms and conditions:

Reports to: Head of DRS Operations

Start date: August 2025

Location: based in Paris, France

Contract type and duration: CDD – 6 months

Candidates should have their administrative work done and should have the authorization to work in France.

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.