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The guide explains how to efficiently use available ICC Dispute Resolution Services – as standalone mechanisms or combined – to avoid escalation, resolve disputes and reduce the cost of unavoidable disputes, before and after the commencement of arbitration proceedings.
How is the guide structured?
- Introduction
- Overview of main recommendations
- Section 1 – Proactive Conflict Management: How business can approach conflict management without assistance
- Section 2 – Assisted Conflict Management: Available ICC ADR services and how and when to effectively use them
- Appendix I – Pre-Action Risk Assessment Tool
Who is the guide for?
“The Effective Conflict Management Guide is a valuable resource for business managers and their in-house counsel when adapting conflict management strategies to their own circumstances.”
Aisha Nadar, Vice-Chair of the ICC Commission on Arbitration and ADR
The guide is the work of the ICC Task Force on ADR and Arbitration, created by the ICC Commission on Arbitration and ADR.
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