The COVID-19 pandemic has caused widespread disruptions to global supply chains and daily life. However, as economies reopen, businesses of all sizes are taking steps to enable a safe return to work. Restarting operations requires a high-risk approach, careful planning, and knowledge sharing to ensure that staff are properly prepared to implement new protocols and that the delivery of high-quality service is not further disrupted. This guide presents recommendations developed in partnership with industry leaders for customer facing businesses—particularly in the Travel & Tourism sector to operate safely. It is intended to complement and not replace guidance from public health organisations and relevant authorities.
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