Global governance

ICC and WHO launch worldwide business survey to improve COVID-19 information flows

  • 9 April 2020

ICC and the World Health Organization (WHO) have launched a worldwide survey to report challenges faced by the private sector from COVID-19.

In response to COVID-19, ICC and WHO have launched a major survey of the private sector to gather more information on how business is responding to the pandemic and to help identify solutions to prevent its spread. The ICC-WHO survey will improve information flows between different sectors of the global economy and develop a framework for managing the economic and human consequences related to the pandemic.

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ICC Secretary General John W.H. Denton AO said:

“By providing much-needed feedback, the private sector can minimise the spread of COVID-19 and address the pandemic’s underlying repercussions for our global economy. ICC and WHO are calling on business leaders – as trusted voices in their local communities – to share more information about the pandemic’s influence on their daily operations, supply chains and employees.”

“Your participation in this survey will help to protect colleagues, customers and communities through the ongoing COVID-19 pandemic.”

The survey is the latest step in ICC and WHO’s collaboration to provide reliable COVID-19-related information to the private sector and develop trusted guidance for business communities around the world. In a recent joint statement, ICC and WHO called upon national governments to adopt a ‘whole-of-society’ approach in responding to the COVID-19 pandemic.

Commenting on the launch of the survey, Director General of the WHO Director General Dr Tedros Adhanom Ghebreyesus, said:

“This survey will allow us to understand how businesses are responding. It will help us map best practices and understand better where we and national health authorities should focus our attention. The information generated by the survey will help us mount an effective response, saving lives and minimising economic damage.”

The ICC-WHO survey is designed to only take a few minutes. Medallia, a leading customer experience technology company, is providing the technology, and assisting ICC in deploying and providing analytics for this important online survey.

Read ICC and WHO’s joint statement to mobilise business leaders to respond to COVID-19.