Following the success of the 6th World Chambers Congress in June, the ICC World Chambers Federation is launching a series of webinars to continue the conversations started in Kuala Lumpur.
A webinar is an Internet conferencing tool used to conduct live meetings, training, or presentations. In the conference, each participant sits at his or her own computer and is connected to other participants via the Internet.
The first webinar, taking place on 3 November, will focus on customer service and be led by Susan Sarfati, CEO of High Performance Strategies.
The webinar will:
- Identify the five most important components of extraordinary customer service
- Apply best practices from award winning customer service and membership-based organizations
- Help develop a customer service culture in your chamber
- Highlight 12 customer service tips to surprise, delight and challenge your members and other stakeholders.
Other upcoming webinar topics to be developed in the series shall include social, as well as Certificates of Origin.
- MSME Digital Exports in Southeast Asia – A study of MSME digital exports in 10 ASEAN markets
- From debt to hunger, poor countries could face an unprecedented wave of crisis
- Why trade is critical to achieve the Sustainable Development Goals
- Standards Toolkit for Cross-border Paperless Trade
- ICC priorities for MC12
Stay up-to-date with all ICC news information, and more with our ICC news alerts.
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