Following the success of the 6th World Chambers Congress in June, the ICC World Chambers Federation is launching a series of webinars to continue the conversations started in Kuala Lumpur.
A webinar is an Internet conferencing tool used to conduct live meetings, training, or presentations. In the conference, each participant sits at his or her own computer and is connected to other participants via the Internet.
The first webinar, taking place on 3 November, will focus on customer service and be led by Susan Sarfati, CEO of High Performance Strategies.
The webinar will:
- Identify the five most important components of extraordinary customer service
- Apply best practices from award winning customer service and membership-based organizations
- Help develop a customer service culture in your chamber
- Highlight 12 customer service tips to surprise, delight and challenge your members and other stakeholders.
Other upcoming webinar topics to be developed in the series shall include social, as well as Certificates of Origin.
- Open letter to the Secretary General of the WCO: ATA Carnets issued in Ukraine
- Multi Systems for Proof of Origin in Preferential Free Trade Agreements
- Recent trends in trade and trade finance: Impact of the Covid-19 crisis and challenges ahead
- Standards Toolkit for Cross-border Paperless Trade
- Consolidated ICC guidance on the use of sanctions clauses in trade finance-related instruments subject to ICC rules
Stay up-to-date with all ICC news information, and more with our ICC news alerts.
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