Learning & Development Manager

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

The Learning and Development (L&D) Manager is responsible for designing, implementing, and managing  learning and development initiatives. You will collaborate with various stakeholders to align the L&D programs with the business objectives and bring value to our teams. You will be responsible for managing the HRIS and LMS (Talentsoft-CEGID).

Main tasks and duties:

• Develop a wide array of professional learning programs and curriculum as part of the ICC L&D framework to align people development with business strategy.
• Ensure alignment with the leadership team regarding business needs and priorities in terms of L&D.
• Design and deliver upskills programs, workshops, and learning interventions to enhance employees’ knowledge, skills, and competencies.
• Define the best learning methodologies and format to meet diverse learning needs.
• Manage the L&D projects and campaigns including Engagement Survey.
• Oversee the HRIS and data dedicated to L&D purposes, including the LMS.
• Define and monitor appropriate L&D metrics to assess quality and success of training programs, report the relevant findings and propose improvements when required.
• Liaise with potential vendors/third parties to manage outsourced activities.
• Supervise the performance management and succession planning initiatives, assisting managers and ICC staff to attain optimal outcomes.
• Oversee the ICC L&D framework and competency matrices.
• Identify and map critical skills required for current and future business needs.
• Draft L&D related communications and presentations.
• Promote ongoing improvements and the implementation of best practices within L&D activities.
• Be aware of regulatory requirements pertaining to L&D in different ICC locations.

What we offer

• A dynamic, collaborative and caring work environment in an international setting
• Opportunities to continually learn
• The chance to make a meaningful impact
• Partial work from home opportunities

Ready to join us?

Do not hesitate to apply if you:

• Solid experience in HR with a strong focus on L&D program management in an international context.
• Excellent people skills, you can influence and federate multiple stakeholders with diplomacy and positive impact, resulting in building trust-based relationships.
• Curious and interested in understanding ICC industry and initiatives .
• Focused on outcomes, you are motivated by the value-added results.
• Practical and effective, capable of combining strong business and common sense, the ideal candidate will drive towards practical and implementable recommendations.
• Must have a positive and commercial “can-do” attitude consistently delivering above expectations.
• Excellent listener and communicator with strong personal image and poise, recognized for being honest, upfront, and direct with various levels of the organization.
• You should possess practical skills and be capable of multitasking while effectively prioritising your daily tasks.
• Enjoy solving problems and discovering improved methods to achieve goals.
• Excellent verbal and writing skills in English (90% of your time and work will be in English) and fluency in French.

Estimated start date: As soon as possible

Department: HR

Location: ICC International Headquarters, Paris

Contract type and duration: Fixed-term contract (12-month CDD), full time.

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.