Internship – Operational Excellence (Paris)

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

About the internship

We are looking for an Operational Excellence intern to help modernise and enhance ICC’s internal operations and processes. If you are a highly motivated and analytical individual, this role offers an exciting opportunity to gain hands-on experience in organisational transformation, project management and strategic planning within a leading international institution.

Your responsibilities and learning opportunities include:

Project coordination and governance

• Assist in maintaining project plans, timelines, and deliverables across multiple workstreams.
• Support the preparation and maintenance of status reports in PowerPoint for steering committees and the Project Management Office (PMO).
• Monitor project trackers (RAID logs, milestones, action lists) and follow-up on deadlines.
• Collaborate with internal stakeholders to gather feedback and consolidate inputs.

Operational excellence

• Maintain structured repositories on SharePoint/Teams to ensure centralised access to project documentation.
• Support the creation and maintenance of standard templates (e.g. reporting slides, logs).
• Translate unstructured information and rough notes into structured process diagrams (using tools like Visio, Miro, or PowerPoint) to support deep-dive analysis.
• Ensure documentation is clear, consistent, and version-controlled.

General administrative support

• Facilitate and organise the planning and scheduling of workshops, training sessions and project meetings; managing calendars and invites.
• Draft and circulate meeting agendas, notes and action points with the support of Copilot.
• Ensure effective communication and collaboration across teams.

What we offer

• A dynamic, collaborative and caring work environment in an international setting.
• A hands-on experience in large-scale projects with real learning opportunities.
• Partial work from home opportunities.
• A monthly gratification of about €900 gross + meal vouchers + partial compensation (70%) of public transport costs.

Ready to join us?

Do not hesitate to apply if you:

• Are currently in the final year of a Master’s degree or PHD in Business Administration, Management, IT/Digital Strategy, or a related field;
• Possess strong analytical skills, with the ability to synthesise complex information.
• Are proficient in Microsoft Office Suite (Word, PowerPoint, Excel, PowerBI), and ideally familiar with project management tools and customer relationship management (CRM) tools and processes;
• Have strong organisational skills, with attention to detail and the ability to manage multiple tasks simultaneously;
• Have a proactive and self-motivated approach, with a willingness to learn and take on new challenges.
• Experience working in an international environment or with global teams is a plus.
• Have excellent written and verbal communication skills in English and French (any additional languages are a plus).

Important information before applying:

• You must still be registered as a student during the time of the internship.
• Nationals from outside the European Union or Iceland, Liechtenstein, Norway, Andorra, Monaco, or Switzerland must hold an appropriate visa from the French consulate.
• Non-EU residents are required to have valid papers before applying (long-stay student visa and/or carte de séjour) allowing them to work in France.
• Interns are required to handle their own travel and accommodation arrangements for the duration of their internship. ICC does not provide scholarships or fellowships. 
• Based at ICC Global Headquarters in Paris our six-month internship programme is full-time with an average working week of 35 hours

Estimated start date: As soon as possible

Department: Transformation Office

Location: ICC International Headquarters, Paris

Contract type and duration: Four- to six-month internship, full time.