Deputy Director for Arbitration and ADR – Europe

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

We are seeking a Deputy Director for Arbitration and ADR – Europe to support the growth and visibility of ICC Dispute Resolution Services across Europe. 

In this role you will assist in developing and promoting ICC’s Dispute Resolution Services (DRS) across the European continent, to support the implementation of regional strategy and priorities. In addition to this, you will also key role in promoting and developing the business of the ICC Hearing Centre, positioning it as the venue of choice for hearings, mediations and dispute resolution proceedings in Europe.

 
Your responsibilities will include: 

Driving growth and engagement 

• Help drive the regional strategy and workplan, and represent ICC in internal and external meetings and engagements as required. 
• Leverage ICC’s network and expand the adoption of ICC Arbitration, ADR and related dispute resolution services across Europe. 
• Develop and maintain relationships with corporate counsel, law firms, arbitral institutions, chambers of commerce and public-sector stakeholders. 
• Represent ICC across the regional dispute resolution community, strengthening visibility, influence and market presence. 
• Initiate and steer business development initiatives for the ICC Hearing Centre, increasing its visibility, utilisation and positioning as a premier venue for international dispute resolution proceedings. 

Delivering insight and opportunities 

• Monitor legal, arbitration and business trends across Europe to identify growth opportunities and emerging user needs. 
• Provide strategic market intelligence to support regional and global development priorities. 
• Manage and track stakeholder engagement and business development opportunities/pipelines and outcomes to maximise impact and inform decision-making. 

Strengthening ICC's regional impact 

• Develop and deliver events, content and engagement initiatives that reinforce ICC's leadership in dispute resolution across the region. 
• Organise and participate in regional conferences, seminars, including coordinating programmes, budgets and logistics more broadly. 
• Collaborate across ICC's global network to promote knowledge sharing, strengthen client engagement and advance business development priorities. 
   

What we offer 

• A dynamic, collaborative and caring work environment in an international setting 
• Opportunities to continually learn  
• The chance to make a meaningful impact 
• Partial work from home opportunities 
   

Ready to join us?

We would love to hear from you if you: 

• Hold degree level qualification (preferably legal or business) with knowledge of dispute resolution, particularly international arbitration; 
• Have a minimum of five years of post-qualification experience in a global professional organisation; 
• Possess a strong business development acumen, with a proven track record in a legal environment being an advantage; 
• Demonstrate strong emotional and cultural intelligence, proactive thinking, autonomy in execution, and mature professional judgment; 
• Have multi-tasking abilities and demonstrated capabilities to meet concurrent deadlines in a fast-paced environment; 
• Possess excellent written, presentation and oral communication skills in English with the proven ability to draft substantive copy (fluency in French or other major European languages is an asset); 
• Have excellent collaboration skills, with the ability to build strong relationships with internal and external senior stakeholders; 
• Are prepared to travel across Europe for key engagements when required (the role is otherwise primarily based at ICC Headquarters in Paris); 
• Have an extensive working knowledge of MS Office programmes (knowledge of CRM systems and affinity for digital tools and platforms is a plus). 

 
Estimated start date: As soon as possible 
Department: ICC Dispute Resolution Services 
Location: ICC International Headquarters, Paris 
Contract type and duration: Permanent contract (CDI), full time. 
How to apply: Please apply via My ICC Path to be clearly identified as an internal candidate. We look forward to receiving your application. 

 
At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.