Internship – CRM and Digital Marketing, Global Marketing and Communications (Paris)

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. 

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. 

The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. 

We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise. 

We are looking for an intern to join us for six months to be part of an exciting project, learning more about data quality management, digital marketing, CRM and transition management within our Global Marketing and Communications department .  

The role 

In this role you will have the opportunity to: 

• Work on the maintenance of data quality into our CRM database (Microsoft CRM 365) 

• Conduct data research and recovery using CRM-based “insights” solutions (Inside View, Sales Navigator, etc.) 

• Build a list of leads/contacts and accounts for CRM users and ICC-specific projects 

• Manage basic data entry and cleansing procedures using CRM solutions (Duplicare) 

• Manage import contact files into CRM data bases 

• Support our CRM team and coordinate the relationship with users (marketing committee, marketing calendar, users’ meetings, etc.) 

• Provide user support internally and externally (includes queries on data and management of the users dedicated mailbox)  

• Train new staff members (CRM tool and email marketing tool, business rules, best practices, etc.) 

Requirements 

• Proficiency in the Microsoft Suite (Word, Outlook, PowerPoint) with advanced Excel skills 

• Basic CRM knowledge (preferred) 

• Professional English / minimum level of French 

• Well organised, rigorous 

• Autonomous, dynamic, and proactive 

Important information 

• You must still be registered as a student during the time of the internship.  

• Nationals from outside the European Union or Iceland, Liechtenstein, Norway, Andorra, Monaco, or Switzerland should get an appropriate visa from the French consulate.  

• Interns are required to handle their own travel and accommodation arrangements for the duration of their internship. ICC does not provide scholarships or fellowships.   

• The six-month internship programmes are full-time and the average working week is 35 hours.   

• Our interns receive a monthly gratification of about €750 gross + meal vouchers + partial compensation (70%) of public transport costs. 

Terms and conditions  

Availability:  February 2025 

Department: Global Marketing and Communications 

Location: ICC International Headquarters, Paris 

Contract type and duration: Full-time internship (6 months)  

How to apply: Please send your application to icc_connect@iccwbo.org and specify “CRM internship” in the subject line of your email. Make sure to include: 

• Your CV in English (two pages maximum focusing on the experience relevant to the internship) and indicating clearly the status of current studies (with expected graduation date) 
• A one-page cover letter highlighting your skills and motivation for the position, and stating clearly your availability. 

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.