Technology Lead – ICC Academy – Singapore

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise. The ICC Academy is ICC's educational arm and supports our mission by providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in more than 100 countries and our qualifications are recognised and accredited globally.

We are seeking a Technology Lead based in Singapore to join the ICC Academy, ICC’s educational arm providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally.

In this role, you will oversee projects in ICC Academy’s technology portfolio, developing a thorough understanding of business processes, rules, data flows, and system impacts. Reporting to the Technology Director, you will work with key systems, services, and data to enhance the Learning Management System, e-Commerce, Student Information System, and exam proctoring platforms.

Your responsibilities will include:

• Engaging in all stages of the software development life cycle including design, development, integration, testing, deployment, maintenance, and customer support for intricate systems.
• Serving as a single point of contact for users regarding all technical queries, analysing issues, developing a trouble shooting policy and researching/implementing resolutions.
• Managing cloud infrastructure and services such as Microsoft Azure and Cloudflare.
• Managing the integrations with related platforms (LMS, e-Commerce, proctoring, certification etc.).
• Embracing an "automation first" mindset, aiming to minimise manual tasks, improve processes and optimise the operations of support team.
  Providing application administrative support across applications as needed.
• Proactively monitoring the payments to provide support on the e-commerce platform and the payment gateways.
• Researching, identifying, designing, and implementing new technology solutions to support ICC Academy’s ambitions and future requirements.
• Ensuring proper documentation, notification, escalation, tracking, and follow up of incidents/requests are conducted in a timely manner.

What we offer:

• A dynamic, collaborative and caring work environment in an international setting
• Opportunities to continually learn 
• The chance to make a meaningful impact
• Partial work from home opportunities
   

Ready to join us?

Do not hesitate to apply if you:

• Hold a diploma or bachelor’s degree in computer science, computer engineering, information technology, or a related discipline;
• Have a minimum of four years of experience in software development, implementation, and support (experience in data analysis and visualisation is preferred);
• Have in-depth knowledge of SQL databases (MySQL & MS SQL), PHP, MVC/Web services, REST API, Bootstrap, and frameworks like Node.js.;
• Are hands-on and highly motivated with a desire to continually enhance technical skills;
• Are preferably familiar with data analytics solutions, Microsoft technologies, and Business Intelligence;
• Are experienced in Agile Scrum methodology;
• Possess excellent technical skills, attention to detail, and an ability to adhere to deadlines;
• Are a team player with great interpersonal skills who is innovative and results-oriented;
• Are an organised self-starter with the ability to work autonomously.

Estimated start date: January 2026

Department: Global Partnerships and Development department

Location: ICC Academy, Singapore

Contract type and duration: Permanent contract, full time.