Project Manager: Operational Excellence and Digitalisation

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

We are recruiting a dynamic Operational Excellence and Digitalisation Project Manager to join ICC’s Transformation Office and lead strategic initiatives aimed at increasing process digitalisation and improve our operations resilience. 

Project management 

• Create comprehensive business cases for proposed projects, including cost-benefit analyses, risk assessments, and alignment with ICC's strategic objectives. 
• Plan, execute, and manage operational and digital projects, ensuring they meet scope, timeline, quality, and budget requirements. 
  Maintain relationships with external vendors and service providers, ensuring contractual obligations are met and high-quality services are delivered. 
• Develop and track key performance indicators (KPIs) to assess project effectiveness and operational performance. 
• Identify potential risks and implement mitigation strategies to ensure successful project outcomes. 

Operational excellence implementation 

• Analyse current business processes, create detailed process maps, and identify areas for improvement. 
• Utilise data-driven approaches to assess process performance and pinpoint inefficiencies or bottlenecks. 
• Propose and design optimised business processes, recommending best practices to enhance operational efficiency. 
• Ensure comprehensive documentation of processes, roles, responsibilities, and key dependencies. 
• Establish frameworks to continuously monitor process performance post-implementation using KPIs and dashboards. 
• Digitalisation implementation 
• Identify opportunities for automation and digitisation, incorporating emerging technologies like RPA, AI, or BPM systems. 
• Define business requirements and assess current state required evolution (reuse, evolve, or build) and the associate development models that can be leveraged by ICC (buy vs build)  
• Work with IT teams to assess technology requirements and implement scalable solutions. 
• Build change management strategies to secure tools adoption and implementation  

Digitalisation implementation 

• Identify opportunities for automation and digitisation, incorporating emerging technologies like RPA, AI, or BPM systems. 
• Define business requirements and assess current state required evolution (reuse, evolve, or build) and the associate development models that can be leveraged by ICC (buy vs build)  
• Work with IT teams to assess technology requirements and implement scalable solutions. 
• Build change management strategies to secure tools adoption and implementation  

• Bachelor’s degree in business administration, economics, engineering, or a related field. 
• 5 to 7 years of experience in project management with a strong focus on operational excellence and digitalisation, preferably within, strategy consultancies, or technology companies (scale-up, start-up, fintech, etc.) . 
• Proven ability to implement operational excellence initiatives and business process improvements that have led to significant efficiency gains and organisational benefits. 
• Proven ability to manage multiple projects simultaneously with strong organisational and time-management skills. 
• Demonstrated ability to work effectively in a diverse, multicultural environment. 
• Excellent analytical and problem-solving abilities with keen attention to detail. 
• Exceptional verbal and written communication skills. 
• Proficiency in project management tools (MS Project, Visio, Power BI). 
• Project Management/Lean 6 Sigma certifications are highly desirable 
• Experience leveraging technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), or advanced analytics to drive operational improvements is a plus.

Estimated start date: As soon as possible 
Department: Transformation Office 
Location: Paris (Hybrid)  
Contract type and duration: CDI  

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.