Head of Product – ICC Academy

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

We are seeking a visionary and experienced Head of Product to lead the development, innovation, and management of ICC Academy’s learning portfolio. This leadership role is critical to realizing ICC Academy’s mid-term growth plan and ambition to become a global leader in professional trade education. The role combines strategic thinking, commercial acumen, deep understanding of learning innovation, and strong stakeholder leadership.

Strategic Product Leadership
• Define and execute the product strategy in alignment with ICC Academy’s business objectives and growth priorities.
• Develop and manage a scalable product portfolio based on market demand, learner needs, and commercial potential.
• Ensure product-market fit and competitive positioning, leveraging ICC’s global reputation and standards.

Product Development & Innovation
• Lead the in-house creation of high-quality learning solutions in ICC’s core domains—such as trade finance, compliance, and sustainability—as well as emerging areas like leadership and digital transformation.
• Leverage technology, including AI and digital learning tools, to enhance product design, delivery, and learner experience.
• Explore partnerships to curate and distribute relevant third-party content to enrich the Academy’s offerings.
Market and Customer Insight
• Conduct ongoing market research to identify client needs, emerging trends, and skills gaps in global trade and professional learning.
• Analyze customer feedback, usage data, and competitor landscape to refine offerings and pricing strategies.
• Develop clear value propositions and pricing models that ensure both learner impact and commercial success.

Stakeholder & Cross-Functional Collaboration
• Work closely with Sales, Marketing, Operations, and external partners to ensure smooth go-to-market execution and product performance.
• Collaborate with ICC global stakeholders and regional teams to localize content and tailor products for different customer segments (B2B, B2G, and B2C).
• Contribute to key client engagements where strategic product expertise is needed.

Team Leadership
• Build and lead a high-performing product team with capabilities in instructional design, digital development, and subject matter expertise.
• Foster an agile, learner-centric, and data-informed culture within the team.
• Create a structured product governance framework to prioritize initiatives and manage the lifecycle of offerings effectively.
Thought Leadership & Brand Positioning
• Position ICC Academy as a credible authority in professional education by driving innovation aligned to market needs.
• Champion strategic initiatives that enhance the ICC Academy’s impact, visibility, and credibility in global trade learning

Key Qualifications & Experience

• Minimum 8–10 years of experience in product management, instructional design, or educational innovation, ideally within the professional education, edtech, or certification space.
• Fluency in English a must.
• Proven ability to develop and scale successful learning products across global markets.
• Strong business acumen and commercial mindset with a track record of delivering revenue growth through product innovation.
• Deep understanding of adult learning theory, digital pedagogy, and hybrid/blended learning design.
• Experience integrating learning technologies and platforms (e.g. LMS, AI content generation, gamification).
• Exceptional communication, influencing, and stakeholder engagement skills.
• Global mindset and ability to lead multicultural teams and partnerships.
   

Job Title: Head of Product
Location: Singapore (Hybrid)
Department: Product & Learning Innovation
Reports to: Managing Director, ICC Academy
Contract Type: Full-time
Salary: Competitive, commensurate with experience