Process Improvement Lead, ICC

ICC is currently looking an experienced Process Improvement (CI) consultant to make internal operational improvements and lead process reengineering workstreams.  

As the institutional representative of over 45 million businesses in more than 100 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making.

The convening power of our global network enables us to set rules and standards that facilitate over $10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally.

ICC is currently looking an experienced Process Improvement (CI) consultant to make internal operational improvements and lead process reengineering workstreams.


  • Work with cross-functional teams to identify, plan and execute operational improvement projects.
  • Based on identified improvement opportunities, work with various teams to create specific improvement project plans for senior management sponsors/owners, including basic cost-benefit analysis.
  • Calculate savings/benefits realized through projects, working with Finance and project sponsors to achieve agreed objectives.
  • Lead process documentation, measurement, analysis, re-engineering and controlling efforts. Directly take ownership of some projects, and act as a program manager for others where ICC has available resources
  • Ensure all teams are working in consistent ways – e.g. consistency in process documentation, improvements etc
  • Facilitate project meetings and improvement workshops
  • Effectively communicate with project sponsors/owners, expectations, status and risks, ensure post-implementation benefits are realized.
  • Help ICC build continuous improvement capability and culture by providing coaching and support to other project leads. ICC is already in the process of setting up a CI chapter– you will be expected to help this chapter evolve and increase its CI maturity by coaching teams on various methodologies and tools such as Lean manufacturing, waste reduction, cycle time assessment, value stream analysis and labour utilization etc.


  • University degree (at least bachelor’s degree)
  • An experienced Lean Practitioner with a ‘hands-on’ track record of implementing successful LEAN projects – at least 5 years of CI experience
  • Ability to contribute of ICC Enterprise Architecture development
  • Ideally has previous experience in manufacturing, production or consulting
  • Ability to manage complex projects end-to-end, leveraging the most appropriate analysis and tools
  • Ability to manage multiple priorities in a dynamic environment
  • Strong analytical and critical thinking skills
  • Strong interpersonal, teamwork and communication skills – verbal, written, presenting.
  • Ability to work with and influence a wide range of levels in the organization – including C-suite level
  • Ability to think and work at a “strategic” level as well as at a “project” level.
  • Advanced in English and French

Terms and conditions 
Location: The position is based in Paris, France
Starting date: As soon as possible
Department: Transformation
Contract type:  6-12 month Consulting contract
Compensation: Competitive, contingent on skills and experience
How to apply: Interested candidates should send the following documents to: 

  • Cover note (one page maximum) highlighting key skills and experience in line with the candidate profile and key competencies
  • Professional CV (two pages maximum)

Closing date for applications: August 7th, 2022


At ICC, we make business work for everyone, every day, everywhere. 
And when we say “everyone”, we mean it. 
We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential and equality of opportunity is for everyone  

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