Marketing Project Officer, ICC Dispute Resolution Service 

ICC Dispute Resolution Services (DRS) is hiring a Marketing Project Officer to support the ICC DRS Marketing and Promotion team, on the planning, execution, and day-to-day delivery of targeted content strategy and narrative.

As the institutional representative of over 45 million businesses in more than 100 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making.

The convening power of our global network enables us to set rules and standards that facilitate over $10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally.

We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise.

Role responsibilities

ICC Dispute Resolution Services (DRS) is hiring a Marketing Project Officer to support the ICC DRS Marketing and Promotion team, on the planning, execution, and day-to-day delivery of targeted content strategy and narrative. The project officer will work with all members of the DRS Marketing and Business Development Team and collaborate, as necessary, with other internal teams, including ICC Global Comms and ICC Global Events to help achieve the promotion and marketing objectives.

  • create and produce online and offline targeted content and develop a consistent brand identity for ICC DRS to establish and maintain its online presence
  • execute the ICC DRS web content strategy, content media and public relations and social media, in line with ICC values and ICC DRS messaging proposition
  • promote ICC DRS activities externally and internally, in order to raise the profile of ICC DRS and increase the level of engagement with key stakeholders, and
  • develop an effective content and communication plan

Main Tasks

  • plan, draft and deliver impactful content to engage a broad range of audiences and influence key stakeholders
  • provide and optimise content for ICC social media channels and website
  • maintain the editorial calendar and schedule all aspects of the creation and delivery of content
  • deliver content marketing campaigns to agreed timescales and budgets
  • support brand awareness for dispute resolution services and products, and online community building
  • identify target audiences and key demographics, interests, and online behaviour
  • keep abreast of trends, research and analyse competitor content, and marketing tactics
  • develop and manage relationships with journalists, media partners and key stakeholders
  • measure marketing campaign impact and exposure
  • lead insights, analytics (Google, LinkedIn, YouTube etc) and growth opportunities, boost Search Engine Optimisation (SEO) rankings and improve Conversion Rate Optimisation (CRO)
  • work effectively with colleagues across a global and cross-functional organization structure.


  • degree level education or equivalent in marketing and communications/journalism
  • additional studies and/or qualifications in communications, PR, marketing or journalism is desirable
  • excellent verbal and written communication skills, copywriting, editing and proofreading skills, with full English fluency
  • excellent knowledge of digital communications, social media and emerging digital platforms
  • experience in setting and delivering internal and external communications plans and content marketing campaigns
  • experience in working with digital marketing software, tools, and methods with a focus on content and SEO and web traffic metrics, experience with Google and social channels analytics is desirable
  • prior work experience in the legal services industry in a similar role will be considered an advantage

Terms and Conditions

Interested candidates should send the following documents to:

  • Cover note (one page maximum) highlighting key skills and experience in line with the candidate profile and key competencies
  • Professional CV (two pages maximum)

Candidates should indicate if they possess the necessary papers to work in France

Closing date for applications: 18 May 2022

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.

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