CRM Project Manager

ICC’s Global Marketing and Communications department is looking for a CRM Project Manager to develop the organisation’s CRM functionalities and support online marketing activities.

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making

The convening power of our global network enables us to set rules and standards that facilitate over US$10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally.

We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise

The role

ICC’s CRM Project Manager is responsible for assessing and developing the functionalities in place of the CRM tool (CRM features and data management), according to the management plan and strategy. They will also support online marketing activities, provide internal staff support and training and manage daily operational relationship with CRM provider and ICC ISD.

The position is based at ICC Global Headquarters in Paris, France. It reports to the Marketing and Partnerships Manager and sits within ICC’s Global Marketing and Communications team which works to raise the visibility of ICC’s positive impact on people and planet and extend the influence of ICC’s expertise and solutions on global business issues.


Digital Marketing


Terms and conditions

Start date: November 2023

Department: Global Marketing and Communications

Contract type and duration: CDI, full-time

Remuneration: Competitive, contingent on skills and experience

How to apply:                                  

Interested candidates should send the following to

Closing date for applications: Applications will be accepted on a rolling basis until an appropriate candidate has been identified.

At ICC, we make business work for everyone, every day, everywhere.

And when we say “everyone”, we mean it.

We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.