CRM & Digital Marketing Support Officer CDD

The Global Partnership and Development department is currently looking for a CRM & Digital Marketing Support Officer for a mission of 3 months (renewable). 

As the institutional representative of over 45 million businesses in more than 100 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.  

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organisation to the UN climate process – championing the needs of local business in global decision making.  

The convening power of our global network enables us to set rules and standards that facilitate over $10 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally.  

We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise.  

The Global Partnership and Development department is currently looking for a CRM & Digital Marketing Support Officer for a mission of 3 months (renewable). 

Main Responsibilities  

  • Provide users support internally and externally (includes queries on data and management of users dedicated mailbox)  
  • Creation of email campaign verification, targeting and reporting 
  • Webform and survey design 
  • Marketing automation design 
  • CRM queries  
  • Manage basic data entry and cleansing procedures  
  • Import contact files into CRM data bases 
  • Support CRM team and coordinate relationship with users (marketing committee, marketing calendar, users’ meetings etc.)  
  • Train new staff members (CRM tool and email marketing tool, business rules, best practices etc.) 


  • Advanced Excel skills 
  • Basic CRM knowledge 
  • Proficient in Microsoft Suite (Word, Outlook, PowerPoint) 
  • Professional English / minimum level of French 
  • Excellent interpersonal skills, both written and oral   
  • Well organized, rigorous, autonomous, and proactive 
  • First professional experience with Microsoft Dynamics would be a plus 

Terms and conditions 

Location: Paris, France 

Start date: As soon as possible 

Department: Global Partnership and Development 

Remuneration:According to experience 

Contract type: CDD 3 months (replacement of maternity leave) 

How to apply: Applications, consisting of a full CV and a cover letter should be submitted electronically to the selection committee at: 

Closing date for applications:  2 October 2022 


At ICC, we make business work for everyone, every day, everywhere. 
And when we say “everyone”, we mean it. 
We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential and equality of opportunity is for everyone  

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